FAQ

PRODUCTS

What material are your products made of?

Our necklaces and bracelets are made of stainless steel. They are non-tarnish, hypoallergenic, lead-free, and nickel-free.

Will the color fade after using the jewelry a few times?

Our jewelry is non-tarnish. Sirena, Moana, Bayud, Honu, Kai, Caspian, Aqua, Maui, Manta, and Orca are all saltwater resistant. With proper care, these pieces can last a few years. On the other hand, Alon, Balena, and Coral are not saltwater resistant, but can still last up to 1 year with proper care. 

Care tips?

Always clean jewelry after use. Wash with plain water after exposure to sweat or saltwater. Gently wipe off any moisture and make sure it is completely dry before storing. This is to ensure the longevity of its color and shine.

ORDERING & SHIPPING

How do I make a purchase?

For easier tracking, all transactions shall be done here on our website. We do not accept orders made via our social media pages. Should you have any concerns or special requests, kindly send an email to isolanaco@gmail.com.

What are the payment methods that I can choose from?

We're now accepting payments made through PayPal (credit or debit), Gcash, and bank depositWe do not offer Cash on Delivery.

To learn more on how you can link your credit or debit cards to PayPal, please see this guide.

How much is the shipping fee?

We offer FREE SHIPPING within the Philippines for areas covered by our main courier, JRS Express, and for local deliveries (via Lalamove) within Cebu City and Mandaue City only.

For shipping addresses that are in areas not covered by our main courier, the order(s) will be shipped via LBC for only P100.00 shipping fee.

Do you ship internationally?

YES! We now offer international shipping to select Asian countries and cities. 

  • INDONESIA
    • Bali
    • Jakarta
  • JAPAN
    • Chiba
    • Tokyo
    • Kyoto
    • Osaka
    • Fukuoka
    • Fukushima
  • MALAYSIA
    • Kuala Lumpur
  • THAILAND
    • Bangkok
    • Chiang Mai
    • Pattaya
    • Phuket
  • SINGAPORE

Rates will be calculated on checkout. We will slowly be adding more countries soon.  Shipping every Saturday (GMT+8) via FedEx.

When will my order(s) get shipped out?

For local orders, please give us at least 1-2 business days to get your order(s) processed and ready for shipping.

For more information about shipping, please read our Shipping Policy.