退款政策
No Returns Due to Hygiene & Safety Precautions
For hygiene and safety reasons, we do not accept returns on jewelry. Please ensure that you review all product details before purchasing.
Damages & Issues
We take great care in ensuring the quality of our products. If you receive a defective, damaged, or incorrect item, please inspect your order upon receipt and contact us within 7 days so we can arrange a free replacement.
Important Notes:
- We do not accept returns or refund requests due to change of mind.
- We cannot offer refunds for sale items or any purchases made with a discount or promotional code.
- All product details, including material, size, color, and weight, are clearly stated on each product page. Requests for returns based on these factors will not be considered valid.
We are not responsible for damage caused by the customer or for lost packages. If you have any concerns, please reach out to us within the 7-day period so we can assist you.
For any questions, feel free to contact us at isolanaco@gmail.com. Thank you for your understanding and support!